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Question

Hi, The Process Explorer does not show cases that have no data in one event log. But the Case Explorer shows it.

  • November 2, 2022
  • 1 reply
  • 8 views

We have a model with four event logs. If a case has activities in three event logs and no activities in one event log, it appears in the Case Explorer but not in the Process Explorer. What could be the reason for this and how can I fix the problem? Many thanks! 

 

PS: This problem is only in the view, not in the analysis. 

1 reply

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  • Level 0
  • February 9, 2023

hi @hayfa.robba11  could you please open an SD ticket so we could investigate further?

 

Many thanks for understanding.

Have a great day.