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Customer Success Story: Uniper + Microsoft + Celonis

  • September 2, 2026
  • 2 replies
  • 64 views
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Hey Celonis Community!

Get ready for a serious power-up story. Today, we’re spotlighting the energy pioneers at Uniper and their incredible collaboration with Microsoft and Celonis!

Operating in over 40 countries, Uniper has an ambitious mission: providing secure, affordable, and increasingly sustainable green energy. To accelerate this transition, they needed an ultimate backstage pass to their data, and that’s exactly what they got! 

Here is how this dream team made it happen:

  •  The Challenge: While Uniper had plenty of data, it lacked context. To hit their big sustainability goals, they needed complete, end-to-end process visibility.
  • The Dynamic Trio: Microsoft brought the cloud and AI technology stack, while Celonis created a digital twin of Uniper's processes. Together, they gave Microsoft AI agents the exact process intelligence they needed to act autonomously!
  • The First Wins: They started with power plant maintenance. Now, AI agents can predict needs, order the right parts, and minimize downtime before issues even arise! This saves massive amounts of time and directly reduces waste.

“Celonis' Process Intelligence provides the full picture… it's like a backstage ticket for our processes.”  — Hans Pezold, CIO, Uniper 

The results? Uniper has already scaled Celonis across 27 processes, unlocked double-digit millions in savings, and has over 30 AI use cases in the pipeline! It's safe to say everyone at Uniper wants a piece of the process game now. 

Over to you: If you could get a "backstage ticket" to any process in your organization, which one would it be? Let's chat in the comments! 💬

👉 Check out the complete case study here!

 

2 replies

Ayse Nurperi Ozgen
Level 8
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For me, it would be the end-to-end journey from an initial client opportunity to actual value realization.

There are so many connected steps in between scoping, data readiness, use-case selection, process design, implementation, adoption, and finally proving the business value. I’d love to have a true “backstage ticket” to see where time is lost, where handovers create friction, and which patterns lead to faster and more successful outcomes.

With that visibility, I think Process Intelligence could help us move from simply delivering projects to continuously learning how to deliver them better and potentially use AI to support some of those decisions along the way. 


iamsivakarthick
Top Contributor

Great to hear this! This is a great template for showcasing to customers how Process Intelligence × AI × Cloud can come together to drive real business transformation at scale. 

And to answer to the question - For me, it would be Order-to-Cash — getting the full backstage view from customer order to cash, especially where AI can move from identifying issues to taking action. That’s where process intelligence can really turn visibility into business value.

@Celonis Community Team