Hey Celonis Community! 👋
When you think of global snacking powerhouses behind iconic brands like Oreo, Milka, Cadbury, Toblerone, and Ritz, you probably picture delicious treats and worldwide smiles. But behind that sweetness lies a massive operational machine: $39.3 billion in annual revenue, 91,000 employees, and an extremely complex global supply chain serving consumers across 150+ countries.
Managing Procure-to-Pay (P2P) and Source-to-Pay across multiple SAP systems at that scale is no small task. Faced with high raw material costs and market shifts, Mondelēz International needed absolute clarity on how their processes were actually running.
🍪 From "Shooting in the Dark" to End-to-End Operational Clarity
Before Celonis, Mondelēz teams were striving to be data-driven, but true end-to-end visibility was missing. As Miko Maciejewski, VP of MDS Procurement, Legal, CGA, and Sustainability, put it:
"When it comes to understanding how our processes are performing, we've been mostly shooting in the dark."
What started as a single use case at the end of 2024 quickly proved its worth. Within six months, Mondelēz designated Celonis as a strategic enterprise platform. By creating a dynamic digital twin of their Source-to-Pay operations, Mondelēz gained a live, system-agnostic view of their workflows.
💡 The Big Wins: What Mondelēz Accomplished
Here is a look at the impressive outcomes Mondelēz International achieved in record time:
- Over $10 Million in Unlocked Value: In less than 18 months, Mondelēz scaled Celonis across seven end-to-end domains, boosting margins, freeing up cash flow, and protecting bottom-line revenue.
- $6M+ Recovered in 90 Days: By identifying and plugging credit memo leakages, the team recovered over $6 million in just three months!
- Closing the Payment Terms Gap: By bringing together data from disparate SAP systems, Celonis revealed inconsistencies between purchase orders, invoices, and vendor master data. This ensured the best-negotiated terms were applied to every single transaction.
- Backbone for Enterprise AI: Mondelēz is now utilizing Celonis as the operational context layer for Agentic AI, allowing AI agents to analyze free-text requisitions, manage exceptions, and optimize spend under management.
Mondelēz International’s journey is an inspiring example of how quickly Process Intelligence can scale from a single P2P quick-win into an enterprise-wide foundation for digital transformation, AI orchestration, and bottom-line impact.
🔗 Want the full details: Check out the complete success story on the Celonis website: