When creating the simulation, the following question came up with me.

Could you please answer the questions?

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1：When setting up Degital Twin, should I enter actual business hours for the From and To fields of Incoming Cases? Or, should I set the time when the process is running as configured in Degital Twin?

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2：When setting up Degital Twin, what does the Incoming Cases case per day value mean?

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3：When creating a Simulation scenario, is it sufficient to enter actual business hours in the From and To fields of Incoming Cases? Or should I set the time when the process is actually running?

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4：​When creating a Simulation scenario, what does the value of Case per day in Incoming Cases mean?

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