Hello everyone. I am looking for anyone who might have achieved integration between Celonis and ServiceNow. The documentation provided - in my view - is not clear. What I have achieved so far:

• Created a user - basic authentication
• Created a custom role
• Added the rest_service, soap_query, custom role to the user
• Created the ACL for the sys_db_object and incident table (filtering on the assignment group) and attached the custom role.
• Successfully connected between celonis and ServiceNow

However, I receive the following error message when a full load is executed:

Any insights or help as to what is missing?

FYI - i am no Celonis administrator - anything Celonis related tasks, I have someone within my team that is executing those Celonis tasks.

Thank you.