Hi Celopeers,
In My Activity table , 1 case has 10 Activities. I am creating a report in which I need only 6 out of this 10 Activities. So, I introduced a Compound Filter and restricted the not-required 4 activities. Now, I was asked to find out the time taken between activities. I used the PQL query 'DATEDIFF (hh, ACTIVITY_LAG ( "_CEL_CS_ACTIVITIES"."EVENTTIME", 1),"_CEL_CS_ACTIVITIES"."EVENTTIME" ) -
It has two issues.
- Due to Compound filter, the 4 activities are not showing up (which is the requirement), but the above PQL calculates the DateDiff for the 10 all Activities. So,When the 6 Activities showing up in the report, the DateDiff does not makes sense, that's because datediff is calcalated for all the 10 activity at the background. Any thoughts on how can I fix it?
2.Activity A happens at Jan 10th 8 O'clock.
Activity B happens at Jan 11th 10 O'clock.
DateDiff of Hour function gives only the value as 2. But logically it should be 26 hours , because of a day difference. How can I fix that?
Thanks in Advance!