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Question

Who is the head of support please?

  • November 23, 2022
  • 1 reply
  • 7 views
L
Level 2

I've had a ticket outstanding since September, all responses are just we will get back to you. Also says I can track in Community but there are no tickets listed there.2022-11-23_17h20_34

    1 reply

    D
    Level 2

    Hello Lizzie,

     

    I think that if you're a partner or client you can escalate through success manager / account manager.

    Unfortunately it happened to me sever times, so it's not uncommon. If that's technical questions, the best is to refurbish all confidential details (passwords/ client name if you're doing that for client) and ask here :)

     

    Also one of the ways is to get the contact info to person responsible for specific feature and inform them about your ticket, I think it's much faster way.

     

    Best Regards,

    Mateusz Dudek

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