I've had a ticket outstanding since September, all responses are just we will get back to you. Also says I can track in Community but there are no tickets listed there.
Question
Who is the head of support please?
Hello Lizzie,
I think that if you're a partner or client you can escalate through success manager / account manager.
Unfortunately it happened to me sever times, so it's not uncommon. If that's technical questions, the best is to refurbish all confidential details (passwords/ client name if you're doing that for client) and ask here :)
Also one of the ways is to get the contact info to person responsible for specific feature and inform them about your ticket, I think it's much faster way.
Best Regards,
Mateusz Dudek
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