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while running a python code we are getting the above error . what will be the reason for it?

Hi Jaick,

Thank you for reaching out.

Kindly be informed that the "HTTP ERROR: 500 Server Error: Internal server Error" usually indicates a connection issue with the server.

We recommend upgrading to the latest pycelonis version and if the issue still persists, to proceed with further investigations could you please send an email to servicedesk@celonis.com or open a case to our Celopeers site with the following information:
- Team URL?
- Full error message you are receiving?
- Any screenshots of the issue?

Best regards,
Tringa

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