Because i need the extension for my Bachelorthesis, no one has a clue to solve the the problem ?

Honestly, I haven't worked too much with TM.

For the what you says, I would try to open a incognito window and see if it happens the same. It can be a cookies thing, or similar.

Sorry can't help you more. Best luck with you Bachelor thesis.

Thank you for your answer, but the Problem also occurs in the incognito Window.

Since the problem also occurs with the invited users of the project, it is not their own computer either.

Could it be that there is a bug in the extension? Can someone test whether this is independent of my project appearance?

Ok, let's try...

• that error happens in the Google navigator that you are tracking the tasks? Or it appears when you connect to Celonis and go to the Task minin application? (my guess the former, but better too safe than...)
• How long passed since the first successful run and the second run?
• What browser and version?
• Have you changed or your organization changed some security control either in the navigator or in the laptop?

. Also , Task mining client version? (I fired up mine and see an update pending )

- Correct, the error is a script error of the extension and occurs during or outside the data ingest via the client when I want to trigger events in Google Chrome

- The time span between the first run and the second are 2-3 days

- Error occurs in Edge and Google Chrome(version 109.0.5414.120), which is the latest one

- No changes have been made, my test computer is also not in an organization

- I also have the latest Task Mining Client version.

Do you also get this error when you create a Workforce Productivity Task Mining project and want to trigger an event like Text Selected via Google Chrome?

Only thing I can imagine now is some update between runs. Throwing out wild ideas: maybe you can try to re-register the task mining client and then reinstall the extension? Or something like that

I tried to reproduce your problem but my laptop is managed so I can't play with the extensions.

So far I didn't see in my environment any problem.

BTW in the documentation I see an update recently

https://docs.celonis.com/en/download-task-mining.html

Did the update happen between your 2 executions?

anyway, I don't know what else suggest. Let's hope some other celopeers more used to Task mining will hop in.

Thanks for your help Guillermo

Yes, reinstalling the client and the extension also already brought no success. Since the problem also occurs on other computers that work in the project, I'm a bit worried whether I can solve the problem at all. 

Unfortunately I don't have the time to wait for support.

Try reinstalling the Celonis application and / or re-register the clients in the Celonis app.

Check the logs in Celonis (that's a wild shot, but you could be lucky)

Open the ticket to support, just in case. Maybe, again, you are lucky and they answer fast enough for you.

Best luck!

One Additionaly Info:

I just checked the error logs in the Task Mining Client, and as you can see in the screenshot, the following error messages occurred while capturing the data

Checked in my client and I have also those errors, although in the Celonis App seems I am getting the info. But remember that I am not using the Extension (I can't because my laptop is managed)

Okay, I've tried everything I can think of now. There is no way other than waiting for support or?

I am afraid so.

Sorry