Question

logic to find the 'Touch Rate' KPI IN P2P

3 years ago
Mar 24, 2023 5:25 PM UTC
1 reply
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sachin.agarw
Level 3

In P2P, what is the logic to find the 'Touch Rate' KPI and also what are all the activities or Fields to be used?

doruntina.kukaj
Level 0
3 years ago
Apr 22, 2023 10:09 PM UTC

Hi

The 'Touch Rate' is equal to Avg. number of Manual Activities per Case.

Thanks and regards,

Doruntina

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