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Question

logic to find the 'Touch Rate' KPI IN P2P

  • March 24, 2023
  • 1 reply
  • 8 views
S
Level 3

In P2P, what is the logic to find the 'Touch Rate' KPI and also what are all the activities or Fields to be used?

    1 reply

    D
    Level 0

    Hi

     

    The 'Touch Rate' is equal to Avg. number of Manual Activities per Case.

     

    Thanks and regards,

    Doruntina

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