How to integrate Ticket Management System (BMC) in Celonis? Once it detects abnormalities/anomalies in the defined process
Question
How to integrate Ticket Management System (e.g, BMC) in Celonis?
Do you mean upstream integration or downstream? If it is downstream, lets use AF
It seems Celonis doesn't have a built in integration from AF to BME (at least, I couldn't find) but I am pretty sure using API calls you should be able to open a ticket in BMC (besides, most ticketing systems support opening tickets from mail, slack, etc...)
HTH
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