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Question

How to create a KPI to see customer action based on deviations?

  • September 12, 2024
  • 1 reply
  • 6 views

How can I answer, do customers have significantly different behavior if these deviations happen in an order-to-cash process? Any ideas of KPIs that I could build?

 

1 reply

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  • Level 0
  • September 23, 2024

Hi Aman,

 

Do you want to create KPis for the manual work for the deviations or I'm understanding it differently.