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Hi Team,

 

We’ve signals configured in action engine and have set actions under each skill one of them being “Forward Signal Via Email”. This gives flexibity to signal owner to modify the email body, recepient list,etc before sending/forwarding the signal to anyone. But I wanted to check what will be to from email address for these email and how can change the From email address of that mail as recepient will be respoding to the email and I want that to reach to specific from address I have been setting.

 

Thanks & Regards

Chethan Shetty

The default "from" email address when using the "Forward Signal Via Email" (or sending emails via Action Flows and Skills in Celonis) is noreply@celonismail.com. This is the standard address used when configuring the "Email by Celonis" action within a Skill, which is then triggered by an Action Flow. This setup is recommended for most use cases and ensures reliable delivery without email spoofing issues. You can find a step-by-step guide for configuring this in the official documentation and community articles (see reference: https://docs.celonis.com/en/topic-file-names--html-.html).If you attempt to set a custom "from" address (such as your organization's shared server), the email may still be sent from noreply@celonismail.com unless you have specifically configured and authenticated a custom SMTP connection. Simply populating the "from" field does not guarantee the email will be sent from that address unless the underlying connection is properly established and authenticated. Inconsistent behavior may occur if the connection is not set up correctly, and spoofing the "from" address is not recommended (see reference: 
- Celonis documentation: https://docs.celonis.com/en/topic-file-names--html-.html