Hello all!I work as global improvement lead and I am currently working on communication templates when developing new use cases for the company. I would like to check if anyone has any good practice to share in this topic?

I think communication is key when developing something new. However, when we are dealing with people all over the world, we need to think it in a smart way. I am looking for something opened and clear, also friendly and not full of formality. Hopefully you are able to share some good practices :) Looking forward!