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Hi everyone,

I'm currently facing an issue when trying to connect from Celonis to Redshift via the Extractor.

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When I check the Extractor logs, I consistently get the following error:!--endfragment>!--startfragment>

ERROR 66250 --- -pool-4-thread-1] c.c.c.j.c.u.status.GetDataSourceStatus   : Error during connection test --EOM--
cloud.celonis.connector.client.exception.ExtractorException: Unable to write a test file to the temporary directory '/tmp/CEL_CON_TEMP'. Please make sure that application is provided with the write permission on it and it exists.
 

To troubleshoot, I’ve already ensured that the folder exists and has correct permissions. Here's what I've done:!--endfragment>!--startfragment>

   sudo mkdir -p /opt/celonis/tmp/CEL_CON_TEMP
   sudo chown ubuntu:ubuntu /opt/celonis/tmp/CEL_CON_TEMP
   sudo chmod 755 /opt/celonis/tmp/CEL_CON_TEMP
   sudo -u ubuntu touch /tmp/CEL_CON_TEMP/test.parquet
 

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The manual file creation works fine, but the Extractor still throws the same error during the connection test.

Has anyone experienced this before or have suggestions on what else I should check? Any help would be greatly appreciated!

Thanks in advance!

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