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Genesys Bold 360 is the Service Now chatbot

Hi @cristina.oyama,

 

I would recommend to check out our extraction builder functionality. There was a session on Celosphere that describes how it works! Highly recommended!

 

You can find the recording here: https://www.celonis.com/celosphere-2021/recordings/watch/

 

Best,

 

Justin


Hi Christina,

please be informed that there is no standard connector for Bold360 and unfortunately there is nothing planned for now in the Roadmap. But after going through the documentation of the Bold360, we can see that Bold 360 uses REST Protocol (REST API's to communicate). As Justin suggested too, we recommend to use the Extractor builder to set up a connection.

More information on extractor builders can be found here help/display/CIBC/Extractor+Builder.

Kind Regards,
Blenda

Hi @cristina.oyama,

 

I would recommend to check out our extraction builder functionality. There was a session on Celosphere that describes how it works! Highly recommended!

 

You can find the recording here: https://www.celonis.com/celosphere-2021/recordings/watch/

 

Best,

 

Justin

Thanks Justin


Thanks Blenda. That´s exactly what I was looking for.


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