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Hi, I have a project on which we are supposed to connect Celonis with JIRA with API. 

In resource section /help/display/CIBC/Jira+Connection it says we should use "Enter the name of the new Jira Data Connection." but we do not have such connector (see screenshot).

 

So, I suppose we need to use Extractor Builder where we can build Extractor for REST APIs calls.

I received JIRA url and private key but am not sure how to proceed. When I choose authentication method OAuth2, it requests for client ID and client secret,

when I choose API key, I paste URL and private key, but got error message:

"Connection test failed, please check the Data Connection's configuration and ensure that the system is running: Request failed with response code: 404 response body: Oops, you've found a dead link. - JIRA"

 

Is there something I am missing in extractor (some other authentication used for private key?) or is there any connector which could be used for JIRA connection?

 

I would also to know the answer, API calls are tricky to set up when using extractor builder.


Hi, as of now, we used basic auth method to connect to JIRA (our Jira server does not support OAuth 2.0, it should be updated some time in the future). So, we used Jira connector provided by Celonis.

As for using extractor builder, you would need to check API documentation and the kind of OAuth method used there. You can see that extractor builder have few methods there, so you would need to choose correct one.


I would also to know the answer, API calls are tricky to set up when using extractor builder.

Our Enterprise uses - Celonis for Process mining.

 

As part of the new POC on know process insights of our Jira project, we are exploring the option to use Jira / Custom builder to connect to Celonis. Not sure why the standard connector provided by Celonis is not available. please assist in how we can enable standard connectors than using a custom-defined (Using Rest API URL).

 

Appreciate your time. Thanks in advance.


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