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I mainly use the training account, but I'm trying to upload a csv file to test on the snap account, but data integration doesn't work. I have to use the quick starter to upload the data. I wonder if there is something I missed.

celonisMy account is an administrator and I am registered as a member alone in snap.

Hi Sanghyeok,

 

I believe there are multiple models when it comes to the snap account most features are not available if you have the basic SNAP account vs the SNAP+ APP / SNAP+ DISCOVERY

 

Kindly find the following link for more information on the same

 

https://assets.ctfassets.net/zmrtlfup12q3/4B7RD7E9jOagdr67psyTHz/dc292496365b9688c45c296e807921dd/Celonis_Product_Description_Snap_and_Snap_Plus_Feb2021.pdf


Hi Sanghyeok,

 

Thank you for your question. Please open a ServiceDesk ticket with your team URL provided and they'll be able to help you out.

 

Many thanks,

Mentor


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