Transformation Forum: Operationalizing Change in the Public Sector

🌟 Welcome to the Transformation Forum series!

In this session, we will speak with Dr. Howard Osborne– Deputy Director, Office of Financial Management Systems at the U.S. Department of Commerceregarding how process data positively impacts operational change.

🚀 The conversation will center on the reality of change management: how objective data from process mining acts as a neutral baseline to align stakeholders, resolve cross-departmental friction, and guide sustainable process improvements rather than short-term fixes.

We will explore how process intelligence across complex systems reduces operational friction for users on the ground in modernization efforts. In federal financial management, compliance, auditability, and reporting are non-negotiable requirements in transformation.

Following, we will have an open forum and discussion on questions regarding transformation from the group.

💬 Please gather your questions as we look forward to hearing from you!