When you upload your XES file using the Snap quickstart and you see something similar to the following screenshot
image1272716 52.7 KB
then most probably your XES file is missing the global attribute. For instance this is a file that does not have the global attribute and we will have the same problem.
image744469 41.5 KB
What we need to do here is to add the following global attribute
<global scope="event">
<string key="id" value="string"/>
<string key="org:resource" value="string"/>
<string key="concept:name" value="string"/>
<date key="time:timestamp" value="2017-01-09T09:49:50.000+01:00"/>
<string key="org:role" value="string"/>
</global>

including the columns that we can find from the event attribute to our XES file.
We can open the XES files with text and after adding the global attribute its gonna look like the screenshot below.
image553533 44 KB
we are trying to fix and we will update you as soon as possible.