Skip to main content
Question

The server selected protocol version TLS10 is not accepted by client preferences [TLS13, TLS12]

  • January 12, 2023
  • 1 reply
  • 6 views

frederick.coutr12
Level 3
Forum|alt.badge.img+15

Here is the context of this error message (from EMS) when trying to connect to the DB:

  • Extractor has been installed on client premises (Windows Server 2019) with OpenJDK11
  • Target DB is running on Windows 2008 server. We're using Celonis to analyze processes prior to a system (legacy as you can see) migration.
  • The same error message appears in the extractor logs obviously.

Any insight on how to fix this problem ?

1 reply

hi @frederick.coutr12 

Could you please open a case to servicedesk@celonis.com, providing details such as a screenshot of the error, team URL, and extractor logs as well?

 

Thanks and regards,

Doruntina