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Here is the context of this error message (from EMS) when trying to connect to the DB:

  • Extractor has been installed on client premises (Windows Server 2019) with OpenJDK11
  • Target DB is running on Windows 2008 server. We're using Celonis to analyze processes prior to a system (legacy as you can see) migration.
  • The same error message appears in the extractor logs obviously.

Any insight on how to fix this problem ?

hi @frederick.coutr12 

Could you please open a case to servicedesk@celonis.com, providing details such as a screenshot of the error, team URL, and extractor logs as well?

 

Thanks and regards,

Doruntina


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