Hi,

We have installed Extractor for JDBC connection for Oracle inside Oracle Data base Server, oracle DB server installed in a Physical server, during connection test with uplink connector we are getting below error.

2021-07-12 14:31:32.680 INFO ,,,] 30305 --- uplink-thread-0] c.celonis.uplink.manager.UplinkManager  : Uplink could not connect: 'I/O error on POST request for "https://tcscboprod.us-2.celonis.cloud/uplink/api/public/uplink": Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out', waiting 3000ms before retrying --EOM-- 

We have enabled the port & IP for source and IBC

Please suggest for possible solution to resolve the above error