Dear Raman Silotia, Many thanks for reaching out to us. As we don't ship some JDBC drivers with the extractor jar, kindly note that you have to add it yourself, please refer to the following help article https://docs.celonis.com/en/how-do-i-set-up-a-database-connection-using-a-custom-jdbc-driver-.html "Download the JDBC driver from the database portal or request it from your database provider. " Many thanks for your patience and understanding. Best regards, Valmira Abdiu

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Dear Raman Silotia, Many thanks for reaching out to us. As we don't ship some JDBC drivers with the extractor jar, kindly note that you have to add it yourself, please refer to the following help article https://docs.celonis.com/en/how-do-i-set-up-a-database-connection-using-a-custom-jdbc-driver-.html "Download the JDBC driver from the database portal or request it from your database provider. " Many thanks for your patience and understanding. Best regards, Valmira Abdiu

Thanks Valmira

I will try that

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Dear Raman Silotia, Many thanks for reaching out to us. As we don't ship some JDBC drivers with the extractor jar, kindly note that you have to add it yourself, please refer to the following help article https://docs.celonis.com/en/how-do-i-set-up-a-database-connection-using-a-custom-jdbc-driver-.html "Download the JDBC driver from the database portal or request it from your database provider. " Many thanks for your patience and understanding. Best regards, Valmira Abdiu

In the documentation page I saw this

 

EMS IP addresses depending on the cluster

The respective clusters use multiple IPs each so you need to enable all three of them in your firewall configuration for the connection between the on-premise Extractor server and the cloud endpoint.

 

Can you please tell me how to enable them in firewall?

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Hi Raman,

 

Please accept our sincere apologies for the delayed response.

 

In order to be able to assist you further, we would suggest sending an email to servicedesk@celonis.de and we are happy to help.

 

Thank you,

 

Best,

Valmira

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Hi Raman,

 

Please accept our sincere apologies for the delayed response.

 

In order to be able to assist you further, we would suggest sending an email to servicedesk@celonis.de and we are happy to help.

 

Thank you,

 

Best,

Valmira

no problem, it is solved, thank you

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