Hi @giulia.franc,

The API endpoint (URL) doesn't seem correct. I have done a bit of research and apparently you can use the following endpoints to get all the issues in Jira:

For Jira Server

https://your-jira-domain.com/rest/api/2/search

For Jira Cloud

https://your-jira-domain.com/rest/api/3/search

Pick the one that is applicable for you. Then the endpoint would look something like this:

https://jira.gft.com/rest/api/2/search OR https://jira.gft.com/rest/api/3/search

EDIT: Celonis Documentation for Jira also states the endpoints under "Jira Data Extraction" --> Jira Connection (celonis.com)

Let me know if this resolved the issue! 😎

To add to the above, there is a Jira connector available, but you need to request it apparently. 😅

Hi Sverre, 

thanks for your reply!

the first link:

"https://jira.gft.com/rest/api/2/search" work (I try it from the browser)

I change the URL in the configuration but I get the same error. 😔

I'll also try to request for the connector...

Thanks

Giulia

Hi @giulia.franc,

I think the endpoints I gave you are only valid using the connector, which you have to Request by creating a support ticket in Celopeers.

The endpoints could be different when building a custom extractor yourself. I have no experience in this, but let's give it a go. 😃

According to documentation from Atlassian (link), you can use the Endpoint: http://jira.gft.com/rest/api/2/search?jql=

This is essentially the same as if you searched in the issue navigator in Jira and left the advanced search field empty; it returns all the issues.

Hopefully this works!

I hope you have solved the issue? @giulia.franc

Not yet! 

there are problems with the firewall....

we are trying to install an agent locally!

Hi @giulia.franc,

Checking in again 😊. Was the agent installation successful?

Kind regards,

Sverre Klein