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Question

Is on-premise Celonis products still supported by SAP?

  • September 19, 2024
  • 1 reply
  • 50 views

SAP Note: 3345663 - Termination of reseller agreement: On-premise solutions by Celonis

 

I read SAP Support note 3345663 and it says "SAP Support for the on-premise Celonis products will end."

 

Is Celonis no longer supported on the SAP platform to extract data?

1 reply

Sverre Klein
Level 10
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  • Level 10
  • September 24, 2024

Hi @kong.yang,

 

How I read it is that this does not imply that Celonis cannot be used to extract data from on-premise SAP systems altogether. You can still use Celonis for process mining and analytics on SAP data, but the setup and support will no longer come through SAP. Instead, you'll will need to work directly with Celonis to manage the process mining solutions, including integration with SAP systems.

 

Considering that on-premise SAP systems will stop support in 2027, it is most likely the reason why the reseller agreement did not continue.