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Hi! I'm working with Celonis task mining, capturing data with filter by applications and URL, I have two different users, one can capture the URL and the other cannot. What could be the problem? Would it be firewall?

  • July 7, 2022
  • 2 replies
  • 3 views
M
Level 1
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Hi! I'm working with Celonis task mining, capturing data with filter by applications and URL, I have two different users, one can capture the URL and the other cannot. What could be the problem? Would it be firewall?

2 replies

D
Level 0

Hi Marcia,

 

Do these two users have the same permissions as well?

 

Thank you.

R
Level 4

Marcia, did you verify if the web browser extension is setup and installed at both computers?

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