Data not appearing in Process Explorer for a custom (non-template) project despite correct configurations

Hi Manjunath,
Firstly, I don’t believe this would be caused by the fact that it is a “Custom process”.
I think it is just some minor thing.

I would check in the following order starting with Studio:

1. Does the Process Explorer visual Component has at least one event log attached to it? Can you add the one you need?
2. If it does: Create a Table Component to verify the eventlog contains the data you expect
   1. Here you can also check your suspicion about timestamp issues.
   2. Doublecheck that there are no global Filters in the Knowledgemodel that prohibit all events from showing.
3. if the event log is not present (more likely)
   1. Check if the Event log is present in the Knowledge Model: if not ensure that you have created your Perspective in Objects and Events correctly. Ensure that you have created an Event Log in the Perspective and it is set to be the Default one.

Hi Manuel,
one more clarification after further verification.

Even before selecting the data model in the package, the package and views still behave as case-centric, although I have already created custom objects and events (OCPM) correctly in Objects & Events.

From what I can see, Studio packages default to case-centric behavior unless a legacy event log exists in the Knowledge Model. Since my setup currently only contains OCPM events, the package still expects a case-centric event log and therefore shows an empty Process Explorer.

So effectively:

• OCPM objects + events are created correctly

• Relationships are defined correctly

• But no legacy event log is present/selected, so Studio falls back to case-centric mode and shows nothing

To make Process Explorer work, I understand that I need to either:

• create a legacy (case-centric) event log projection from the OCPM data and set it as default, or

• switch fully to OCPM-supported views instead of Process Explorer

Please let me know if this understanding is correct.

Did you start this datapool from scratch via Objects and Events or did you had case centric tables in the datamodel itself?

Its hard to tell from your screenshots but it seems indeed like your datamodel is considered a case centric one. To be honest this shouldn’t make a difference. 
Explorer should also handle this one as well.

I would really start to verify two things:

1. Does the event log in your knowledgemodel contains the data you expect? You should do that with a table component.
2. Did you create the Datamodel you are using with the KM via an perspective in objects and events and does it contain a definition of an event log? You can verify that in Objects events → Perspective

Hi Manuel, thanks a lot for the detailed response.

I started the datapool from scratch using Objects & Events (not from an existing case-centric datamodel). The source is a custom Excel upload, where event and object tables are created explicitly.

To your points:

1. Yes — the event log in the Knowledge Model contains the expected data. I verified this using a Table component, and activities + timestamps are present as expected.

2. The datamodel was created via a Perspective in Objects & Events, and the event log is defined there and set as the default.

Despite this, the Process Explorer still behaves case-centric.

At this point, I’m wondering if there is any minimum object interaction requirement (e.g., shared events across multiple object types or specific object–event cardinalities) that Celonis expects before treating a model as truly object-centric.

Happy to share the object/event definitions or table structure if that helps.

Thanks again for your guidance.