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Question

Data not appearing in Process Explorer for a custom (non-template) project despite correct configurations

  • January 3, 2026
  • 2 replies
  • 28 views
manjunath
Level 2
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Hi Community,

I’m working on an individual custom project (not based on any default Celonis template) and I’m facing an issue where no data is visible in Process Explorer, even though the data model and configurations appear to be correct. I’m looking for guidance on advanced or non-obvious checks specific to custom implementations.

Project context

  • This is an individual project

  • No default Celonis template is used

  • All event logs, case/object tables, and views are created manually

What is already verified and working

  • ✅ Event data is successfully loaded into the data pool

  • ✅ Transformations execute without errors

  • ✅ Data is visible in table preview after transformation

  • ✅ Activity column is correctly configured and cross-checked

  • ✅ Event-to-case (or event-to-object) relationship is correctly established

  • ✅ Case/Object ID is present and populated

  • ✅ Data model is published successfully

The issue

  • Process Explorer shows no cases / no activities

  • No explicit error messages are displayed

What I suspect could still be causing this

Since this is a custom project without a default template, I suspect the issue may be related to one of the following:

  • Timestamp format or timezone handling (events exist but fall outside the visible time range)

  • Events not assigned to the primary event log / main event type

  • Case/Object table not set as the root table in the data model

  • Process Explorer pointing to an older or inactive model version

  • Default filters (time, case count, or activity filters) applied in Process Explorer

  • Subtle Case/Object ID inconsistencies (trailing spaces, mixed casing, partial nulls)

If data starts reflecting in Process Explorer, I’m confident I can handle the remaining analysis steps independently.

Any suggestions on what to verify next or common pitfalls in custom (non-template) projects would be greatly appreciated.

Thanks in advance!

2 replies

manuel.wetze
Level 10
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  • manuel.wetze
  • Level 10
  • January 5, 2026

Hi Manjunath,
Firstly, I don’t believe this would be caused by the fact that it is a “Custom process”.
I think it is just some minor thing.

I would check in the following order starting with Studio:

  1. Does the Process Explorer visual Component has at least one event log attached to it? Can you add the one you need?
  2. If it does: Create a Table Component to verify the eventlog contains the data you expect
    1. Here you can also check your suspicion about timestamp issues.
    2. Doublecheck that there are no global Filters in the Knowledgemodel that prohibit all events from showing.
  3. if the event log is not present (more likely)
    1. Check if the Event log is present in the Knowledge Model: if not ensure that you have created your Perspective in Objects and Events correctly. Ensure that you have created an Event Log in the Perspective and it is set to be the Default one.
    manjunath
    Level 2
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    • manjunath
    • Author
    • Level 2
    • January 25, 2026

    Hi Manuel,
    one more clarification after further verification.

    Even before selecting the data model in the package, the package and views still behave as case-centric, although I have already created custom objects and events (OCPM) correctly in Objects & Events.

    From what I can see, Studio packages default to case-centric behavior unless a legacy event log exists in the Knowledge Model. Since my setup currently only contains OCPM events, the package still expects a case-centric event log and therefore shows an empty Process Explorer.

    So effectively:

    • OCPM objects + events are created correctly

    • Relationships are defined correctly

    • But no legacy event log is present/selected, so Studio falls back to case-centric mode and shows nothing

    To make Process Explorer work, I understand that I need to either:

    • create a legacy (case-centric) event log projection from the OCPM data and set it as default, or

    • switch fully to OCPM-supported views instead of Process Explorer

    Please let me know if this understanding is correct.

     

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