Celonis generic error while extracting database table

Hi, I am encountering a generic error support code while extracting data from an Oracle ERP database. Celonis Support ID: 19442d8c-7c0e-4145-a964-85883ac4cfab Any idea on why is this coming and how to resolve this? I have also raised a support ticket but havent received any response yet. Error log does not say anything else, hence it is not possible to debug the problem. Please help. Thanks, Abhishek Mitra Tata Consultancy Services Ltd.