💎 Share your Celonis Story!

One of the Celonis success stories I'm most proud of is an AI-powered process optimization solution that has helped transform a critical business process by proactively identifying potential issues before they impact customers. It was incredibly rewarding to see this initiative recognized by Celonis, who recently celebrated the achievement with our colleagues in Germany. Beyond the recognition, the project demonstrates how combining AI, Process Intelligence, and strong business collaboration can drive significant operational improvements, enhance customer experience, and deliver measurable business value. It's a great example of how turning process insights into proactive actions can create real impact across the organization.

#Celonis #ProcessMining #AI #ProcessIntelligence #DigitalTransformation #ValueRealization #OperationalExcellence #CustomerExperience

Celonis has not only been a process mining tool but a pivotal driver in my career growth. So much so, that I recently been awarded at my company as a Local Winner for ‘Excellence of Execution’ .🏆😉

One of the great success stories to share is - solving poor Paid-on-Time (PoT) performance. I used Celonis’s starter kit and Process Explorer to break workflows into granular sub-cycle times and built custom PQL metrics. This pinpointed core bottlenecks and revealed high-value credit memos hidden from plain sight, early paid invoices we were loosing cash on and many other areas for productivty improvement (which later on helped save us money spend on outsourcing workforce) .

All of the boosted our PoT KPI by ~50% in less than a year, recovered significant value from credit memos, and built strong executive trust to expand our P2P roadmap.

My 2 cents 💡🤓:

Always pair a clear business directive with granular, activity-by-activity analysis—and involve front-line users to turn standard out-of-the-box templates into high-impact tools.

#Celonis #ProcessMining #ProcessExplorer #ProcureToPay #P2P #PQL #ProcessAnalytics #PaidonTime #CreditMemos #Valuerealization

One Celonis story I’m particularly proud of started from scratch with an Accounts Payable project for a global Oil & Gas company.

While building the solution, we uncovered something that had been hiding in plain sight: a significant amount of unclaimed credit memos that the business wasn’t even aware of representing around $40M in potential value.

For me, this was one of those moments that perfectly showed the power of Process Mining: turning data into visibility, visibility into action, and action into real business value.

Sometimes the biggest opportunities are already there and you just need to make them visible. 💡

#Celonis #ProcessMining #AccountsPayable #OilAndGas #ValueRealization 

Something I keep noticing in my Celonis work: the platform doesn't just help you find value, it actually helps you run the project.

The Celonis flow, identify value, frame it, then realize it with operational solutions, lines up really well with PRINCE2 and Six Sigma. That's not just a nice coincidence. It means I don't have to explain a separate project methodology on top of the Celonis work, the platform's logic basically already is the methodology.

This makes a real difference as an external consultant. When you're not part of the client's organization, controlling the project and progress is key. Being able to show stakeholders a structure they already recognize (stage gates, DMAIC phases, whatever their world looks like) makes it a lot easier to collaborate openly instead of disappearing into the background and popping back up with "here's your insight." People can follow along in real time, in their own language.

End result: less friction, more trust, and adoption that doesn't feel forced.

Anyone else notice this, does working with a project-native tool like Celonis make the "outsider" part of consulting easier?

#Celonis #ProcessMining #PRINCE2 #SixSigma #ValueRealization #Consulting #StakeholderCollaboration

Years ago I sat in a workshop where we showed a beautiful Celonis process graph. Somebody said "wow". Everyone said “we need to use this”. And then… nothing happened. No cash moved. No process changed. That day I learned the most expensive lesson of my career: An insight that nobody acts on is just an expensive SCREENSAVER.

At Celonis I got to run the Changemakers Acceleration Program (now Value Achiever Program) — roughly 50 companies, around €1.5B of value identified. Great number. But the part I actually fell in love with wasn't to identify value. It was the fight afterwards: Getting the AP lead, the buyer and the controller in one room and turning a process gap into a real value. Boring? Sometimes. Beautiful? Absolutely.

Now, I founded WITTBIX. Not because the world needs another consultancy with a nice slide master, but because there's a gap between identified and realized value — and that gap is where all the FUN is!

What that looks like in practice:

• Credit memos nobody could explain — until the process could. Double-digit millions.
• Inventory that was blocked, not because it was bad, but because nobody had ever measured WHY it sat there.
• Early payment discounts quietly leaking out of the P&L, one missed deadline at a time. Many times.

Same pattern every time: The data was already there. The process was already broken in plain sight. It just needed someone resilient enough to follow it and act on it.

That's my job. Find the millions others leave on the table. Then make sure they actually arrive.

Happy to swap war stories — especially the ones where the process was fine and the people were the bottleneck. Those are my favorites. 🙂

So, let’s realize some value together! Your Doc T

CEO & Founder of WITTBIX

In a recent engagement, I supported the analysis of financial processes, specifically Order-to-Pay and Order-to-Cash, using Celonis. My part of the work was mainly on data preparation and process analysis.

One thing that stuck with me: once we mapped out the actual process flows, it became clear just how many different variants existed within what the client assumed was a fairly standardized process. Same process on paper, wildly different realities depending on the team, region, or exception handling in practice.

The bigger learning, though, wasn't technical. It was about how people react to transparency. When clients suddenly see their real KPIs, not the ones they assumed, the first reaction is rarely relief. It's caution. People want to know exactly what a KPI means, how it's calculated, what's included and what isn't, before they trust it enough to act on it. And that skepticism is completely fair: data can be interpreted in very different ways depending on how you define the process boundaries in the first place.

Key takeaway: getting the data right is only half the job. The other half is helping people build trust in what the data is actually telling them, clear definitions matter as much as clean data.

#ProcessMining #OrderToPay #OrderToCash #ValueRealization 

One of the Celonis use cases I'm most proud of is developing an AP (Accounts Payable) Workflow Monitoring App at Hydro.

The objective was to provide end-to-end visibility into AP invoice workflows and identify invoices that were not following the intended approval path. Using Celonis, I designed a monitoring solution that highlights workflow deviations, process inefficiencies, approval bottlenecks, and quality issues across the invoice lifecycle.

The app enables business users to proactively monitor invoices on a daily basis, identify exceptions before they impact downstream processes, and take corrective actions in a timely manner. Instead of relying on reactive reporting, teams can now focus on preventing quality deviations and ensuring adherence to standard AP workflows.

Business Value Achieved:

• Increased visibility into AP workflow compliance and process execution.
• Early detection of workflow deviations and inefficient routing patterns.
• Improved invoice processing quality through proactive monitoring.
• Reduced manual effort spent on identifying and investigating exceptions.
• Enabled business teams to take data-driven actions daily, minimizing rework and process delays.
• Strengthened process governance and standardization across AP operations.

Key Insight for Fellow Practitioners: The true value of process mining comes when insights are transformed into daily operational actions. By focusing on workflow deviations and exception management rather than just reporting KPIs, we were able to empower business users to proactively manage process quality and continuously improve AP performance.

#Celonis #ProcessMining #AccountsPayable #APAutomation #WorkflowMonitoring #OperationalExcellence #ProcessCompliance #QualityManagement #ValueRealization #ContinuousImprovement #UseCase

We primarily consult mid-sized companies, and something I've noticed lately is how much process and data awareness has grown across this segment. A few years ago, process mining conversations with mid-market clients often started from scratch, explaining what an event log even is. Now, many of these companies already have a baseline understanding, sometimes from previous tooling, sometimes just from a general shift in how seriously they treat data as an asset.

This changes the nature of our work. We spend less time convincing people that transparency is valuable, and more time helping them act on what that transparency reveals. It's a good shift, it means the conversation moves faster to actual improvement rather than getting stuck on "why should we even look at this."

Key takeaway: the mid-market is catching up fast on process mining maturity, and consultants need to meet that higher starting point with equally sharpened value propositions.

#ProcessMining #MidMarket #DataMaturity #ProcessMaturity

Nobody in this thread has mentioned demos, so let me take that angle.

As a consultant, a lot of the work happens before a project exists. My early demos were technically solid and led nowhere, because I was demoing the tool. Variant explorer, conformance checking, a nicely built dashboard, all on standard demo data. People nodded, said it looked useful, and that was the end of it.

What changed things was rebuilding what I assumed their process looked like, on top of demo data. Their activity names, their approval steps, their sequence. Nothing about the data was real, only the shape of the process.

At that stage you cannot really know. You get one short call, maybe an RfP document. So you infer: their ERP, their industry, and a bit of pattern recognition get you to something roughly plausible.

Roughly plausible turns out to be the sweet spot. Generic demo data gets you "interesting, but our process is different" and the conversation ends there. A modelled guess gets you "no, release comes before approval, and only above 50k" and suddenly the client is doing process discovery for you, in the room, unprompted.

Two things I took from this: demo the process, not the platform. And being slightly wrong about their process is more useful than being neutral about it.

#Celonis #ProcessMining #Presales #Demo #Consulting #ValueRealization