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Request for Re-attempt of Rising Star Program Business Assessment

  • May 13, 2025
  • 3 replies
  • 620 views

SHASHANK
Level 1
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Unfortunately, despite my strong dedication to completing the program successfully, I have encountered some challenges that prevented me from obtaining the certification. My first attempt at the business assessment was disrupted due to an unexpected technical issue during the exam, which caused me to lose that opportunity. In my second attempt, I unfortunately did not pass the test. As a result, I currently remain uncertified, which is disheartening given the effort I have invested throughout the program.

WHAT SHOULD I DO NOW ?

Best answer by Ilkim Sen

Hey everyone,

For this kind of issues, as mentioned before, you can reach out to the Academy Support team by creating a ticket.

For other Academy-related inquiries (i.e., other than technical issues with courses/exams etc.) you can join the Academy Community Group.

Hope this is helpful!

Best,
Ilkim

This topic has been closed for replies.

3 replies

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  • Celonaut
  • May 14, 2025

It's understandable that you're feeling disheartened after putting in so much effort. To get this resolved, I recommend reaching out directly to the Celonis Academy team at academy@celonis.de. They will be best equipped to assist you with the technical issues you faced during your first attempt and guide you on next steps after your second attempt.

Thank you.


Thilak Saravanakumar
Level 1

I was used the given four chances in total — two main attempts followed by two reattempts. Unfortunately, due to technical issues with my laptop, I was unable to complete the exam as I ran out of time. I sincerely request you to kindly grant me one more chance.”

 Please give me another one chance 


Ilkim Sen
Celonaut
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  • Celonaut
  • Answer
  • April 16, 2026

Hey everyone,

For this kind of issues, as mentioned before, you can reach out to the Academy Support team by creating a ticket.

For other Academy-related inquiries (i.e., other than technical issues with courses/exams etc.) you can join the Academy Community Group.

Hope this is helpful!

Best,
Ilkim