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Unfortunately, despite my strong dedication to completing the program successfully, I have encountered some challenges that prevented me from obtaining the certification. My first attempt at the business assessment was disrupted due to an unexpected technical issue during the exam, which caused me to lose that opportunity. In my second attempt, I unfortunately did not pass the test. As a result, I currently remain uncertified, which is disheartening given the effort I have invested throughout the program.

WHAT SHOULD I DO NOW ?

It's understandable that you're feeling disheartened after putting in so much effort. To get this resolved, I recommend reaching out directly to the Celonis Academy team at academy@celonis.de. They will be best equipped to assist you with the technical issues you faced during your first attempt and guide you on next steps after your second attempt.

Thank you.

Despite my strong commitment to completing the program, I faced unforeseen challenges that hindered my ability to obtain the certification. In one section, I unfortunately did not pass the test in my first two attempts, and as a result, I currently remain uncertified. According to the Attempt Policy Acknowledgement Quiz, each participant is allowed a maximum of four attempts per section. However, I was given only two attempts. Even after waiting for more than three days, I did not receive the remaining two attempts as stated in the policy.

I kindly request your guidance on how to proceed in this situation.

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