How can I get the process copilot to use the record attributes saved on a knowledge model to search for the “output” rather than using the sample from the prompt? I have tried removing the sample from the prompt and it does not work. I have used the attributes on the knowledge input section of the process copilot as well and it also seems not to be enough.
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Hi Nimisha, im so sorry that you are facing this issue, however you must do more than just add attributes to the Knowledge Input. You need to provide clear instructions and use examples in the System Prompt, as removing them hurts Copilot's ability to infer logic. Ensure the necessary Search Tools are activated for Copilot to perform the lookup. Finally, republish both the Knowledge Model and the Copilot asset after any changes to ensure they are live. If these steps don't work, it may be a bug, and you can contact Celonis support. Hope it helps.
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