Yes we have been thinking to use it as well - and some Celonis use cases besides O2C Monitor (e.g. P2P, Logistics, Inventory, etc.) are using it.
I think it is very helpful to have this additional and easy to understand visualization!
What I would like to learn more about though is:
Who is comparing apples with pears? People who understand that it should not be compared, or people who do not understand it and would like to make themselves important
Our take is: if somebody wants to compare apples and pears (in Siemens it’s always oranges), then let them. These kind of people are a dying breed anyhow. However, we still should be able to answer to them and there is no better companion than standardization and 100% visualization of reality. Whether this is meaningful, is decided by humans. Humans derive value - or not.
Furthermore it would be interesting to understand better who your audience (users, receivers of data, etc.) is: in our case the users usually have anyhow only their own data in scope (e.g. a person from Country X sees data of country X). The people who have extended authorizations like audit, IT, etc. must be careful in their assessment of reality. E.g. if they say “Country B has 10% more rework of Country A (and they read it off the Celonis platform), then it is correct. If they say Country A has a better process because everything else being equal, they have less rework, would be wrong! I think the fear of comparing apples and pears and oranges come from the fact, that people who understand are just sick and tired of having to explain. They probably do understand the nuances and that many things are in the eye of the beholder and that the devil is in the details .
In any case, I would always favor 1000 manual rework steps with 1 rework activity over 50 manual rework steps due to 25 rework activities.
Let me conclude with one of my favorite poems:
The Road Not Taken
By ROBERT FROST
Two roads diverged in a yellow wood,
And sorry I could not travel both
And be one traveler, long I stood
And looked down one as far as I could
To where it bent in the undergrowth;
Then took the other, as just as fair,
And having perhaps the better claim,
Because it was grassy and wanted wear;
Though as for that the passing there
Had worn them really about the same,
And both that morning equally lay
In leaves no step had trodden black.
Oh, I kept the first for another day!
Yet knowing how way leads on to way,
I doubted if I should ever come back.
I shall be telling this with a sigh
Somewhere ages and ages hence:
Two roads diverged in a wood, and I—
I took the one less traveled by,
And that has made all the difference.