I have a general question regarding your approach for the temporal dimension of KPIs.
If you take for example in the O2C process the SO Creation Date as dimension for the automation rate the KPI will change retroactive because over time there will be more and more activities for a sales order. This makes it really complicated to report those numbers.
Same applies for the change rate.
Due to that fact we applied for some KPIs a background filter which filters on orders which are “finished” for example where there goods are already shipped. Doing that you won’t have the problem with retroactive changes over time but your KPIs might differ from some KPIs you can show for example in the process explorer.
What are your thoghts on that? Do you have any recommendations?