Event Collection Is Not Responding

Hello Team,

We are in a middle of an urgent requirement in Celonis

Event Collection page is not opening, getting the below error message.
“Something went wrong while handling the request. Please contact Celonis customer support. Celonis Support ID: …”

Unable to find the Data models in any of the workspace or in other functionalities
If it is a part of any outage or upgrade activity please share us the downtime period of the same.

Any details about this issue will be really helpful.

Hi Pritam,

can you please open a ticket by visiting https://servicedesk.celonis.com/ or write an e-mail to servicedesk@celonis.com. In this ticket, can you please specify which permissions the user has?
You can check https://status.celonis.cloud/ to see the latest status of our cloud instances.

Best regards,