Data model is unloading itself

Hello celonis community,

i discovered a strange behaviour in one of our data models. It seems to unload itself when i’m using some specific components. I found out it happens often when i use the alternative dimensions in the process explorer or variant explorer to filter the activities based on some attributes.

Our Processes have a wide variety of activities per case. So often the view over everything is not the best way for a deeper sight into the process. So i just set a filter on the activities which are created from a specific ressource or something like this and want to display only these activities in the process explorer. But then suddenly the whole data model is unloaded and needs to be reloaded from source.

Has someone the same issue or does someone know why this is happening?

we are Using On-Premise 4.6 :wink:

Dear DanielM,

this sounds like an impactful issue that requires deeper investigation on our side. Have you already engaged our support team from on this?

If not, please provide them with further information regarding the issue and attach the application logs!

Thank you for your patience & best regards
The Celonis Product Team

Hello thanks for the reply.
Meanwhile we got an Update on Celonis. Now the error doesn’t occurs anymore and the datamodels are running stable again.

Best Regards