Customer Experience/Customer Journey

Are there any use cases available in regards to Customer Experience or Customer Journey where there is a process model for them and can be analyzed in Celonis?

Hi Babar,

Have you had a look at the Celonis App Store? We have a customer journey analysis available based on Google Analytics (Website analytics). Other than that, I would say that a customer journey can be very different from company to company so it is difficult to standardize.

Are you interested in website analytics or another kind of customer journey?