Connection test fails

Hello,

when trying to test a connection (that was working well and good until 01.01.2020), I am prompted with the following error : “Connection test failed, please check your Data Connection’s configuration and ensure that the system is running: Necessary Celonis Function not implemented in SAP: Function /CELONIS/EX_SYSINFO not found”.

I have to say, the user expired on 31.12.2019 but was reactivated soon after (a few days later, if I’m being honest).

What should I do, where should I look first? What’s my best approach here?

Cheers and thank you,
Tiberiu D.

Hi @tiberiu.dubau,

Can you please submit a ticket to our servicedesk ( https://servicedesk.celonis.com/ )? Please include your version and version number, then we can further investigate!

Best,

Justin