I would like to seek your suggestions on the Automation Rate calculation for any process step. For backend system as SAP we are using the User Type field to identify whether a particular transaction have been done by manual or automatic user. However we have numerous cases in which a manual user triggers a batch job in SAP. Some would say that as there is a human touch involved the transactions should be considered as manual. However my argument is that if this batch job creates / changes multiple documents within a very short period (e.g. 1000 sales orders created within 1-2 mins) then it definitely cannot be done by a human.
As all these documents have a manual user ID attached to it hence currently they are being considered under manual bucket which is reflecting lower automation rate than actual. However we cannot completely consider only these user IDs under automated as these users can also create a document manually as well.
Can you let me know how we can handle this situation. Can someone from our peer community enlighten what they did in their organizations.