Digitalization is the hot topic everybody jumps into.
Process Mining can be a fantastic tool to see “as is” the possibilitties for automation etc.
When you start automation you very likely stumble into the topic “tact time”. This expression somes from the automotive industry and outlines the time it takes for the max. duration of a activities during the assembly of the product. The max. duration should be the same at all assembly points.
A topic we encounter is that when we automate one activity the next one gets the bottleneck (has the highest “tact time”). So it can happen that we saved only a little bit of TPT.
I think it would be really a great idea if you could simulate what happens (TPT; bottlenecks) within your process model if:
- certain activities are automated to a certain extent
- certain activities are not done anymore (exclude certain variants)
- for cetain activities you can increase the amount of (manual) resources
In this way you then can judge the effect of your efforts on all the basic KPI.
It also will support you in your desicions for your digitalization / transformation journey.
Maybe others have some ideas in this direction.