We are looking with our O2C Process in the topic “Bottleneck analysis”. We like to understand from the past in at which activity we had increases of TPT combined with little resources. This is a very interesting topic but also quite a tough one. Since we do not know the “normal” capacity of an employer and we do not know if all Resources we see are really full time work in this activity. We are trying at the moment with some trend graph for certain from and To activities but then of course you need to know which activity you should look for. I do no need any name of user but the critical activity and when should be enough.
I saw a video of MyInvenio which shows what is possible with process mining:
Maybe you have even better ideas.
Best regards Hans.