Feature of the week series #21 - Extract data from ServiceNow

Dear Celonis Community!

Last time we introduced you to the Process Regex PQL function to help you find cases that follow a complex activity pattern.

This week, I would like to explain how to connect to your ServiceNow system and start your process mining journey.

ServiceNow as the leading IT Service Management software covers processes, such as Incident, Change, and Service Request Management.

Data Connection Setup is as easy as 1 - 2 - 3
Simply provide your ServiceNow credentials, having the right permission (for details on permissions see https://help.celonis.cloud/help/display/CIBC/ServiceNow+Connections) and get started.

Watch the video to see how it works:

When the data connection is set up, you can create a new Data Job with an extraction. You specify your desired time frame and what table you would like to extract. After the extraction is complete, the extracted tables can be used to create the event log or they can function as a table in the Data Model.

Try Celonis Snap for ServiceNow
Celonis Snap for ServiceNow allows you to quickstart your IT Service Management process for free.
All you need is your ServiceNow credentials and you are ready to go. No need for admin user rights, setting up transformations, building a Data Model or installing an analysis. We did that for you!
Start your process mining journey now.

Happy Extracting!

Your Celonis Product Team