Dear Celonis Community!
Last week, we showed you how to work with OKR’s in the Transformation Center to transform your company.
This week, we want to introduce the Action Engine Signal History which provides transparency on how you have handled Action Engine recommendations in the past.
How does a Signal get into the Signal History?
When a Signal is created, it is shown in your Signal List as an open item. From here you can directly jump into the Signal Details, where you will find all information you need to take immediate action. As soon as the Signal is resolved, the Signal is automatically removed from the Signal List and put in the Signal History. Thus, the history provides each user an overview of the Signals he resolved.
Check it out in the following video:
The Signal History adds value especially for the following use cases:
Transparency: being able to understand how you handled previous Signals and getting overall transparency on the usage of Action Engine.
Documentation function: retrospectively demonstrate which action(s) you took for a specific Signal.
Periodic exchanges with business partners: e.g. when you have an exchange with a supplier, you can look up all historic Signals referring to this supplier, thereby get an impression for example on the frequency of duplicate invoices send by this supplier and instantly discuss this topic.
We hope that the Signal History helps you in your daily action handling! How do you like this feature?