Dear Celonis Community,
as we are just in the handover phase from initial implementation project to support I wonder where the support for the Celonis implementation in your company is positioned (which department).
In our case (IT service provider company) e.q. we have different departments; one being “Global Application Management”. GAM has different areas like “GAM-Sales” for Sales Processes being responsible for all Sales applications used in our mother company. Then there is also “GAM-Finance”, “GAM-Logistics”, “GAM-BusinessIntelligence” and a few more.
The plan is, as Celonis will provide us some kind of reporting capabilites (not financial reporting, but process reporting), to place it in responisbility of “GAM-BusinessIntelligence”. The department is also responsible for SAP BW and other reporting applications.
What is your approach in your company?
Thank you very much for your insights!
Cheers and have a nice christmas season