Celonis generic error while extracting database table

Hi,

I am encountering a generic error support code while extracting data from an Oracle ERP database.

Celonis Support ID: 19442d8c-7c0e-4145-a964-85883ac4cfab

Any idea on why is this coming and how to resolve this? I have also raised a support ticket but haven’t received any response yet. Error log does not say anything else, hence it is not possible to debug the problem. Please help.

Thanks,
Abhishek Mitra
Tata Consultancy Services Ltd.

Hi Abhishek,

sorry for the delayed response. Could service desk help you with this error in the meantime?

Best regards,
Viana

Hi Abishek,

Celonis Support ID will not help to understand the actual reasons for error. Can you share the error screenshot ?